# Discuss-ITSM-Automation **URL:** https://community.automationedge.com/c/aitsm-co-op/discuss-itsm-automation/40.md [Latest](https://community.automationedge.com/latest.md) · [Categories](https://community.automationedge.com/categories.md) · [Tags](https://community.automationedge.com/tags.md) --- ## [About the Discuss-ITSM-Automation category](https://community.automationedge.com/t/about-the-discuss-itsm-automation-category/7975)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0
--- ## [Tools for Automating Infrastructure in the Cloud](https://community.automationedge.com/t/tools-for-automating-infrastructure-in-the-cloud/14070)
**Author:** [@tablewars](https://community.automationedge.com/u/tablewars)\ **Replies:** 0\ **Last updated:** [December 18, 2024, 8:11am UTC](https://community.automationedge.com/t/tools-for-automating-infrastructure-in-the-cloud/14070 "2024-12-18T08:11:33Z")
Hey everyone, I’ve been diving into cloud automation lately and I’m looking for some advice on which tool works best for managing infrastructure, especially in multi-cloud setups like AWS and Azure. I’ve been checking … --- ## [Darshan Hiranandani : How do continuous improvement and continual improvement compare?](https://community.automationedge.com/t/darshan-hiranandani-how-do-continuous-improvement-and-continual-improvement-compare/13495)
**Author:** [@darshanhiranandani23](https://community.automationedge.com/u/darshanhiranandani23)\ **Replies:** 0\ **Last updated:** [September 11, 2024, 4:57am UTC](https://community.automationedge.com/t/darshan-hiranandani-how-do-continuous-improvement-and-continual-improvement-compare/13495 "2024-09-11T04:57:25Z")
I see the difference in the scope and frequency of changes. Continuous improvement usually implies that improvements are made all the time, as part of a regular process. Continual improvement, however, suggests a cycle w… --- ## [Why Knowledge Management Fails? What can we do about it?](https://community.automationedge.com/t/why-knowledge-management-fails-what-can-we-do-about-it/8008)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 2\ **Last updated:** [March 13, 2024, 11:16am UTC](https://community.automationedge.com/t/why-knowledge-management-fails-what-can-we-do-about-it/8008 "2024-03-13T11:16:04Z")
Despite following process to keep knowledge articles up-to-date periodically, in reality most are not accessible/discoverable when needed by the agents to quickly reply the customer and not accessed at all. Why KM fails… --- ## [Poll result - ITSM Tool](https://community.automationedge.com/t/poll-result-itsm-tool/8038)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 12:23pm UTC](https://community.automationedge.com/t/poll-result-itsm-tool/8038 "2023-04-07T12:23:18Z")
Out of 18 voters got 50 votes. With 44%, ServiceNow is leading tool used as per the votes. Poll is open, still counting… 1 post - 1 participant Read full topic This is a compan… --- ## [Poll - The Topmost Key Factors Which Impacts Customer Happiness?](https://community.automationedge.com/t/poll-the-topmost-key-factors-which-impacts-customer-happiness/8041)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 12:23pm UTC](https://community.automationedge.com/t/poll-the-topmost-key-factors-which-impacts-customer-happiness/8041 "2023-04-07T12:23:19Z")
What are the topmost key factors in Service Desk Experience, impacts customer happiness? Click to view the poll. 1 post - 1 participant Read full topic This is a companion discussi… --- ## [Poll - Which ITIL foundation certification you did?](https://community.automationedge.com/t/poll-which-itil-foundation-certification-you-did/8040)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 12:23pm UTC](https://community.automationedge.com/t/poll-which-itil-foundation-certification-you-did/8040 "2023-04-07T12:23:19Z")
Poll - Which ITIL foundation certification you did?(Multiple allowed) Click to view the poll. 1 post - 1 participant Read full topic This is a companion discussion topic for the or… --- ## [Poll - Which IT Service Desk Tool is preferred to use in IT Service Management industry?](https://community.automationedge.com/t/poll-which-it-service-desk-tool-is-preferred-to-use-in-it-service-management-industry/8039)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 12:23pm UTC](https://community.automationedge.com/t/poll-which-it-service-desk-tool-is-preferred-to-use-in-it-service-management-industry/8039 "2023-04-07T12:23:18Z")
Click to view the poll. 1 post - 1 participant Read full topic This is a companion discussion topic for the original entry at https://community.aitsmcoop.com/t/poll-which-it-service… --- ## [Which of the following is NOT defined as a part of a typical process?](https://community.automationedge.com/t/which-of-the-following-is-not-defined-as-a-part-of-a-typical-process/8037)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 12:23pm UTC](https://community.automationedge.com/t/which-of-the-following-is-not-defined-as-a-part-of-a-typical-process/8037 "2023-04-07T12:23:18Z")
Click to view the poll. 1 post - 1 participant Read full topic This is a companion discussion topic for the original entry at https://community.aitsmcoop.com/t/which-of-the-followin… --- ## [About the AITSM Polls category](https://community.automationedge.com/t/about-the-aitsm-polls-category/8036)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 12:23pm UTC](https://community.automationedge.com/t/about-the-aitsm-polls-category/8036 "2023-04-07T12:23:18Z")
Short of Time? Answer These Polls in Seconds, If Not Minutes… 1 post - 1 participant Read full topic This is a companion discussion topic for the original entry at https://community… --- ## [ADB and CMDB – Should they be Merged?](https://community.automationedge.com/t/adb-and-cmdb-should-they-be-merged/8035)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 12:23pm UTC](https://community.automationedge.com/t/adb-and-cmdb-should-they-be-merged/8035 "2023-04-07T12:23:18Z")
Asset Database (ADB) and Configuration Management Database (CMDB) – Should they be Merged? Click to view the poll. Related Thread : What Is The Difference Between ADB and CMDB? 3 posts - 3 participants … --- ## [Survey on the use of AI in ITSM as part of a master's thesis](https://community.automationedge.com/t/survey-on-the-use-of-ai-in-itsm-as-part-of-a-masters-thesis/8034)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 12:23pm UTC](https://community.automationedge.com/t/survey-on-the-use-of-ai-in-itsm-as-part-of-a-masters-thesis/8034 "2023-04-07T12:23:18Z")
Hello Together, I am currently in the final stage of my Master’s degree at the Center for Advanced Studies (CAS) of the Baden-Württemberg Cooperative State University, writing my Master’s thesis. The master thesis deals… --- ## [What Is the ITIL/ITSM Role That You Have Enjoyed the Most?](https://community.automationedge.com/t/what-is-the-itil-itsm-role-that-you-have-enjoyed-the-most/8032)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-the-itil-itsm-role-that-you-have-enjoyed-the-most/8032 "2023-04-07T06:04:10Z")
What Is the ITIL/ITSM Role That You Have Enjoyed the Most? 2 posts - 2 participants Read full topic This is a companion discussion topic for the original entry at https://community.… --- ## [I Am Excellent At Customer Service. What Role Should I Aim for?](https://community.automationedge.com/t/i-am-excellent-at-customer-service-what-role-should-i-aim-for/8031)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/i-am-excellent-at-customer-service-what-role-should-i-aim-for/8031 "2023-04-07T06:04:10Z")
I Am Excellent at Customer Service. What Role Should I Aim for? 2 posts - 2 participants Read full topic This is a companion discussion topic for the original entry at https://commu… --- ## [One of my friends is in Software Development. He Wants to Change His Career to ITIL-Based. What Can He Pick Up?](https://community.automationedge.com/t/one-of-my-friends-is-in-software-development-he-wants-to-change-his-career-to-itil-based-what-can-he-pick-up/8030)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/one-of-my-friends-is-in-software-development-he-wants-to-change-his-career-to-itil-based-what-can-he-pick-up/8030 "2023-04-07T06:04:09Z")
One of my friends is in Software Development. He Wants to Change his Career to ITIL-Based. What Can He Pick Up? 2 posts - 2 participants Read full topic This is a companion discussi… --- ## [Which are the Best IT Process Automation(ITPA) Metrics & KPIs?](https://community.automationedge.com/t/which-are-the-best-it-process-automation-itpa-metrics-kpis/8029)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/which-are-the-best-it-process-automation-itpa-metrics-kpis/8029 "2023-04-07T06:04:09Z")
Which are the Best IT Process Automation Metrics & KPIs? 8 posts - 3 participants Read full topic This is a companion discussion topic for the original entry at https://community.ai… --- ## [What Is The Difference Between ADB and CMDB?](https://community.automationedge.com/t/what-is-the-difference-between-adb-and-cmdb/8028)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-the-difference-between-adb-and-cmdb/8028 "2023-04-07T06:04:09Z")
What Is The Difference Between Asset Database (ADB) and Configuration Management Database (CMDB)? Many customers and peers use the terms assets and configuration items interchangeably. Both contribute to service directl… --- ## [What is Services Integration and Management (SIAM)? How It Is Different Or Similar Than ITSM?](https://community.automationedge.com/t/what-is-services-integration-and-management-siam-how-it-is-different-or-similar-than-itsm/8027)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-services-integration-and-management-siam-how-it-is-different-or-similar-than-itsm/8027 "2023-04-07T06:04:09Z")
What is Services Integration and Management (SIAM)? How It Is Different Or Similar Than ITSM? 5 posts - 2 participants Read full topic This is a companion discussion topic for the … --- ## [What Are The Differences Between Incident vs Request?](https://community.automationedge.com/t/what-are-the-differences-between-incident-vs-request/8026)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-are-the-differences-between-incident-vs-request/8026 "2023-04-07T06:04:08Z")
What Are The Differences Between Incident vs Request? 4 posts - 4 participants Read full topic This is a companion discussion topic for the original entry at https://community.aitsm… --- ## [What Is The Difference between Continuous and Continual Improvement?](https://community.automationedge.com/t/what-is-the-difference-between-continuous-and-continual-improvement/8025)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-the-difference-between-continuous-and-continual-improvement/8025 "2023-04-07T06:04:08Z")
What Is The Difference between Continuous and Continual Improvement? 2 posts - 2 participants Read full topic This is a companion discussion topic for the original entry at https://… --- ## [Need someone with CMDb experience](https://community.automationedge.com/t/need-someone-with-cmdb-experience/8024)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/need-someone-with-cmdb-experience/8024 "2023-04-07T06:04:08Z")
Any CMDB professional in the house? I will be creating VPC using CMDB and i will need someone who can work with me side by side. 2 posts - 2 participants Read full topic This is a c… --- ## [The Ultimate Glossary of Terms About RPA and ITPA](https://community.automationedge.com/t/the-ultimate-glossary-of-terms-about-rpa-and-itpa/8023)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/the-ultimate-glossary-of-terms-about-rpa-and-itpa/8023 "2023-04-07T06:04:08Z")
The Ultimate Glossary of Terms About RPA and ITPA - Please continue to add terms and definitions here to make it a one-stop shop for quick reference. 5 posts - 2 participants Read full topic … --- ## [What is Value Stream?](https://community.automationedge.com/t/what-is-value-stream/8022)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-value-stream/8022 "2023-04-07T06:04:07Z")
What is value stream? Can you explain with examples? 2 posts - 2 participants Read full topic This is a companion discussion topic for the original entry at https://community.aitsmc… --- ## [Which ITIL Process(v3) or Practices(v4) to Implement First?](https://community.automationedge.com/t/which-itil-process-v3-or-practices-v4-to-implement-first/8021)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/which-itil-process-v3-or-practices-v4-to-implement-first/8021 "2023-04-07T06:04:07Z")
Which ITIL Process(v3) or Practices(v4) to Implement First? So many of them. Here is a quick reference: 2 posts - 2 participants Read full topic This is a companion discussion t… --- ## [How To Approve Changes?](https://community.automationedge.com/t/how-to-approve-changes/8020)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/how-to-approve-changes/8020 "2023-04-07T06:04:07Z")
How To Approve Changes? 3 posts - 2 participants Read full topic This is a companion discussion topic for the original entry at https://community.aitsmcoop.com/t/how-to-approve-chan… --- ## [What is IT4IT Framework and how it is different than other frameworks like ITIL?](https://community.automationedge.com/t/what-is-it4it-framework-and-how-it-is-different-than-other-frameworks-like-itil/8019)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-it4it-framework-and-how-it-is-different-than-other-frameworks-like-itil/8019 "2023-04-07T06:04:07Z")
What is IT4IT Framework and how it is different than other frameworks like ITIL? 1 post - 1 participant Read full topic This is a companion discussion topic for the original entry a… --- ## [What is ITCMF Framework and how it is different than other frameworks like ITIL?](https://community.automationedge.com/t/what-is-itcmf-framework-and-how-it-is-different-than-other-frameworks-like-itil/8018)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-itcmf-framework-and-how-it-is-different-than-other-frameworks-like-itil/8018 "2023-04-07T06:04:07Z")
What is ITCMF Framework and how it is different than other frameworks like ITIL? 1 post - 1 participant Read full topic This is a companion discussion topic for the original entry a… --- ## [What is YaSM Framework and how it is different than other frameworks like ITIL?](https://community.automationedge.com/t/what-is-yasm-framework-and-how-it-is-different-than-other-frameworks-like-itil/8017)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-yasm-framework-and-how-it-is-different-than-other-frameworks-like-itil/8017 "2023-04-07T06:04:07Z")
What is YaSM Framework and how it is different than other frameworks like ITIL? 1 post - 1 participant Read full topic This is a companion discussion topic for the original entry at… --- ## [What is Agile Framework and how it is different than other frameworks like ITIL?](https://community.automationedge.com/t/what-is-agile-framework-and-how-it-is-different-than-other-frameworks-like-itil/8016)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-agile-framework-and-how-it-is-different-than-other-frameworks-like-itil/8016 "2023-04-07T06:04:06Z")
What is Agile Framework and how it is different than other frameworks like ITIL? 3 posts - 2 participants Read full topic This is a companion discussion topic for the original entry… --- ## [What is DevOps Framework and how it is different than other frameworks like ITIL?](https://community.automationedge.com/t/what-is-devops-framework-and-how-it-is-different-than-other-frameworks-like-itil/8015)
**Author:** [@Anand.Tambey](https://community.automationedge.com/u/Anand.Tambey)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 6:04am UTC](https://community.automationedge.com/t/what-is-devops-framework-and-how-it-is-different-than-other-frameworks-like-itil/8015 "2023-04-07T06:04:06Z")
What is DevOps Framework and how it is different than other frameworks like ITIL? 3 posts - 2 participants Read full topic This is a companion discussion topic for the original entr… [Next page](https://community.automationedge.com/c/aitsm-co-op/discuss-itsm-automation/40.md?page=1)