# AE agent is Unknown

**URL:** https://community.automationedge.com/t/ae-agent-is-unknown/2198
**Category:** Get Help & Discuss
**Created:** [June 8, 2020, 11:04am UTC](https://community.automationedge.com/t/ae-agent-is-unknown/2198 "2020-06-08T11:04:40Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Sridurga](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@Sridurga](https://community.automationedge.com/u/Sridurga)
#### Post date: [June 8, 2020, 11:04am UTC](https://community.automationedge.com/t/ae-agent-is-unknown/2198/1 "2020-06-08T11:04:40Z")

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I have downloaded AE agent and executed the startup.bat file from Command prompt. After executing also the AE agent status is showing unknown in Portal.

Attaching CMD screen.

 ![AE Agent](https://canada1.discourse-cdn.com/flex027/uploads/automationedge/original/1X/07db67bda10553d3385c95d3728f5a33a1c227d8.png)

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### Author: ![aesupport](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.automationedge.com/aesupport/32/371_2.png) [@aesupport](https://community.automationedge.com/u/aesupport)
#### Post date: [June 8, 2020, 11:23am UTC](https://community.automationedge.com/t/ae-agent-is-unknown/2198/2 "2020-06-08T11:23:01Z")

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Hello Sridurga,

It seems that you have downloaded the agent for the second time on the same machine.  
If you have the first downloaded agent with you, please try to start it and check for status.

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<div class="post-metadata">

### Author: ![Sridurga](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@Sridurga](https://community.automationedge.com/u/Sridurga)
#### Post date: [June 8, 2020, 11:50am UTC](https://community.automationedge.com/t/ae-agent-is-unknown/2198/3 "2020-06-08T11:50:06Z")

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It is giving the same result. Is there anyway to reset or start as a new one.

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### Author: ![aesupport](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.automationedge.com/aesupport/32/371_2.png) [@aesupport](https://community.automationedge.com/u/aesupport)
#### Post date: [June 8, 2020, 12:18pm UTC](https://community.automationedge.com/t/ae-agent-is-unknown/2198/4 "2020-06-08T12:18:43Z")

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Please go through below link:

[https://community.automationedge.com/t/agent-is-not-working/2176?u=aesupport](https://community.automationedge.com/t/agent-is-not-working/2176)

Or

1. Login to your AE portal.

2. Go to Agents tab.

3. Delete the agent from the Actions Section.

4. Start the agent again and check for status.

 ![Delete agent.jpg](https://canada1.discourse-cdn.com/flex027/uploads/automationedge/original/1X/b5118fed06dd76f78d849863173461c044fe6291.jpeg)

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<div class="post-metadata">

### Author: ![Sridurga](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@Sridurga](https://community.automationedge.com/u/Sridurga)
#### Post date: [June 8, 2020, 1:04pm UTC](https://community.automationedge.com/t/ae-agent-is-unknown/2198/5 "2020-06-08T13:04:00Z")

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Thank you… Agent is running now…