# AutomationEdge Process Studio Question - 324

**URL:** <https://community.automationedge.com/t/automationedge-process-studio-question-324/18237>\
**Category:** Get Help & Discuss\
**Tags:** rpa, process-studio\
**Created:** [September 28, 2026, 12:03pm UTC](https://community.automationedge.com/t/automationedge-process-studio-question-324/18237 "2026-09-28T12:03:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![AE\_Support](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.automationedge.com/ae_support/32/354_2.png) [@AE\_Support](https://community.automationedge.com/u/AE_Support)\
**Post date:** [September 28, 2026, 12:03pm UTC](https://community.automationedge.com/t/automationedge-process-studio-question-324/18237/1 "2026-09-28T12:03:00Z")

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An AutomationEdge user is unable to log in to any of the platforms (T3, T4, EdgeAI, or Copilot) and suspects their account might be locked, inactive, or their credentials are incorrect. What are the initial diagnostic steps to identify the root cause?