# Deskmanager

**URL:** <https://community.automationedge.com/t/deskmanager/17902>\
**Category:** Ready Actions/Plugin\
**Created:** [May 4, 2026, 12:08pm UTC](https://community.automationedge.com/t/deskmanager/17902 "2026-05-04T12:08:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PrathameshDhage](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@PrathameshDhage](https://community.automationedge.com/u/PrathameshDhage)\
**Post date:** [May 4, 2026, 12:08pm UTC](https://community.automationedge.com/t/deskmanager/17902/1 "2026-05-04T12:08:34Z")

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What is deskmanager plugin used for

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**Author:** ![AETrainings](https://avatars.discourse-cdn.com/v4/letter/a/2acd7d/32.png) [@AETrainings](https://community.automationedge.com/u/AETrainings)\
**Post date:** [October 16, 2026, 9:20am UTC](https://community.automationedge.com/t/deskmanager/17902/2 "2026-10-16T09:20:41Z")

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The Desk Manager plugin in AutomationEdge is used to automate ticket management in the Desk Manager IT Service Management (ITSM) system. It allows workflows to create, search, and update service tickets through Desk Manager APIs.

Common use cases:

- Create tickets: Automatically raise service requests or incidents.
- Search tickets: Retrieve tickets based on status or keywords.
- Update tickets: Change ticket status, assignment, or add interactions.
- Automate IT support: Integrate ticket handling into an end-to-end AutomationEdge workflow.