# Facing issue while opening PS & starting Agent on client machine

**URL:** <https://community.automationedge.com/t/facing-issue-while-opening-ps-starting-agent-on-client-machine/1769>\
**Category:** Get Help & Discuss\
**Tags:** rpa\
**Created:** [March 9, 2020, 11:29am UTC](https://community.automationedge.com/t/facing-issue-while-opening-ps-starting-agent-on-client-machine/1769 "2020-03-09T11:29:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![swati.shire](https://avatars.discourse-cdn.com/v4/letter/s/b782af/32.png) [@swati.shire](https://community.automationedge.com/u/swati.shire)\
**Post date:** [March 9, 2020, 11:29am UTC](https://community.automationedge.com/t/facing-issue-while-opening-ps-starting-agent-on-client-machine/1769/1 "2020-03-09T11:29:33Z")

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Problem Statement: Facing issue while opening PS & starting Agent on the client machine.

Error: failed: connection time out on agent console. Got the error as per the attached screenshot.

Below are the solutions we have tried:

1- tried by running the process-studio.bat file as well startup.bat file as administrator  
2- Tried by disabling the proxy from the machine  
3- Setup proxy on AEUI and downloaded the proxy file and put it into the agent/conf and process-studio/conf folder  
4- Try to run the process-studio and agent with localhost configuration  
5- Try by adding proxy setting with Authentication(username & password)

We have tried all the possibility but still, the issue persists. Could you please suggest on this?

 ![Error_Agent_Consol](https://canada1.discourse-cdn.com/flex027/uploads/automationedge/original/1X/26eba804b70bcc83be8446bc18d60b7664e198b1.png) ![Error_Screenshot](https://canada1.discourse-cdn.com/flex027/uploads/automationedge/original/1X/f79a263132f0b4b595aae1eccf19b8d3b20ee121.png)

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**Author:** ![swati.shire](https://avatars.discourse-cdn.com/v4/letter/s/b782af/32.png) [@swati.shire](https://community.automationedge.com/u/swati.shire)\
**Post date:** [March 12, 2020, 7:55am UTC](https://community.automationedge.com/t/facing-issue-while-opening-ps-starting-agent-on-client-machine/1769/2 "2020-03-12T07:55:53Z")

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We have check the below points & found that the proxy is still enabled on client machine after disabling it from system level as well as from Browser. Then we run below cmd & ask there IT team to disabled it.

To check the proxy setting completely removed or not from the system, please perform below commands on cmd:

1- netsh  
2- ?  
3- winhttp  
4- show proxy