# Office 365: Email Message Input Plugin issue

**URL:** <https://community.automationedge.com/t/office-365-email-message-input-plugin-issue/10385>\
**Category:** Get Help & Discuss\
**Tags:** rpa, generic\
**Created:** [August 4, 2023, 4:29am UTC](https://community.automationedge.com/t/office-365-email-message-input-plugin-issue/10385 "2023-08-04T04:29:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Omar\_Al\_Habsi](https://avatars.discourse-cdn.com/v4/letter/o/43a26b/32.png) [@Omar\_Al\_Habsi](https://community.automationedge.com/u/Omar_Al_Habsi)\
**Post date:** [August 4, 2023, 4:29am UTC](https://community.automationedge.com/t/office-365-email-message-input-plugin-issue/10385/1 "2023-08-04T04:29:14Z")

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Hi! All

Which are the plugin steps and methods to read emails in AutomationEdge Workflows

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<div class="post-metadata">

**Author:** ![Jane](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@Jane](https://community.automationedge.com/u/Jane)\
**Post date:** [August 4, 2023, 5:23am UTC](https://community.automationedge.com/t/office-365-email-message-input-plugin-issue/10385/2 "2023-08-04T05:23:11Z")

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Hi! Omar

There are two plugin steps to read emails.

**Input: Email Message Input**  
This is a legacy OOTB plugin which supports basic authentication along with POP3 and IMAP protocols

**Office 365: Email Message Input**  
This step is exclusively developed using Graph APIs for reading the emails of Office 365 emails. In this, there are two authentication methods, i.e. Password Grant and Refresh Token, based on OAuth2

For Office 365 emailing operations, it is recommended to use the emailing steps available in the Office 365 plugin.

Note:  
Now from Oct 2022 Microsoft has stopped supporting basic authentication for POP3 / IMAP / Powershell etc . and Microsoft disabled this by default for all customers. Refer below article for reference.

> **[Basic Authentication Deprecation in Exchange Online – September 2022 Update |...](https://techcommunity.microsoft.com/blog/exchange/basic-authentication-deprecation-in-exchange-online-%e2%80%93-september-2022-update/3609437)**
>
> Starting on October 1st, 2022 we’re going to start to turn off basic authentication for specific protocols in Exchange Online for customers that still use it.

In case some customers still want to use it (Email Message Input plugin), there are steps to be followed to enable it and it will only remain active till December 2022.

**Please note the Prerequisites:**

The account needs to be configured to allow IMAP access.

Individual Office365 users can make this update themselves but for those with a company account, the IMAP enablement will need to be completed by an IT administrator. To allow IMAP access on Office365, go to the Exchange Control Panel, click on “mailbox features” and enable IMAP from there.

This also has to be enabled by the IT team, if not. Also use TLSV 1.2 .

If IT team has not enabled 1.3, then it will show error like "Remote host terminated the handshake. "

So please check with the IT team for some policies which are restricting that, also try with the outlook application.

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<div class="post-metadata">

**Author:** ![Anjaliks](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@Anjaliks](https://community.automationedge.com/u/Anjaliks)\
**Post date:** [July 24, 2025, 9:38am UTC](https://community.automationedge.com/t/office-365-email-message-input-plugin-issue/10385/3 "2025-07-24T09:38:34Z")

</div>

Hi!

There are two plugin steps to read emails.

Input: Email Message Input

- This is a legacy plugin which supports basic authentication using POP3 and IMAP protocols

Office 365: Email Message Input

- This plugin step is exclusively developed using Graph APIs for reading the emails of Office 365 emails. In this, there are two authentication methods, i.e. Password Grant and Refresh Token, based on OAuth2

- For Office 365 emailing operations, it is recommended to use the emailing steps available in the Office 365 plugin.

Note:

- Now from Oct 2022 Microsoft has stopped supporting basic authentication for POP3 / IMAP / Powershell etc . and Microsoft disabled this by default for all customers. Refer below article for reference.

- [https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-september/ba-p/3609437](https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-september/ba-p/3609437)

Please note the Prerequisites:

- The account needs to be configured to allow IMAP access.

- Individual Office365 users can make this update themselves but for those with a company account, the IMAP enablement will need to be completed by an IT administrator. To allow IMAP access on Office365, go to the Exchange Control Panel, click on “mailbox features” and enable IMAP from there.

- This also has to be enabled by the IT team, if not. Also use TLSV 1.2 .

- If IT team has not enabled 1.3, then it will show error like "Remote host terminated the handshake. "

- So please check with the IT team for some policies which are restricting that, also try with the outlook application.