# Process Studio Login Failure

**URL:** https://community.automationedge.com/t/process-studio-login-failure/9419
**Category:** Process Studio
**Created:** [May 5, 2023, 5:22am UTC](https://community.automationedge.com/t/process-studio-login-failure/9419 "2023-05-05T05:22:33Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![Shantanu](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@Shantanu](https://community.automationedge.com/u/Shantanu)
#### Post date: [May 5, 2023, 5:22am UTC](https://community.automationedge.com/t/process-studio-login-failure/9419/1 "2023-05-05T05:22:34Z")

</div>

When I fill the credentials and hit ‘connect’ button, it shows pop up as **‘Unable to connect Automation Edge’**.  
It’s not a network issue because rest all web applications are working fine.

---

<div class="post-metadata">

### Author: ![wllmdjngh](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.automationedge.com/wllmdjngh/32/952_2.png) [@wllmdjngh](https://community.automationedge.com/u/wllmdjngh)
#### Post date: [May 5, 2023, 12:54pm UTC](https://community.automationedge.com/t/process-studio-login-failure/9419/2 "2023-05-05T12:54:58Z")

</div>

I have found issues connecting agents and PS, which is a different kind of agent, to the server if the company has a balancing configuration setup in the firewall with multiple connections to the internet.  
Haven’t found a balancing setup that works but to assure that the connection is going through just one channel.