# Retrieving emails from multiple inboxes through Impersonation office 365

**URL:** <https://community.automationedge.com/t/retrieving-emails-from-multiple-inboxes-through-impersonation-office-365/2775>\
**Category:** Get Help & Discuss\
**Created:** [January 18, 2021, 9:56pm UTC](https://community.automationedge.com/t/retrieving-emails-from-multiple-inboxes-through-impersonation-office-365/2775 "2021-01-18T21:56:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![wllmdjngh](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.automationedge.com/wllmdjngh/32/952_2.png) [@wllmdjngh](https://community.automationedge.com/u/wllmdjngh)\
**Post date:** [January 18, 2021, 9:56pm UTC](https://community.automationedge.com/t/retrieving-emails-from-multiple-inboxes-through-impersonation-office-365/2775/1 "2021-01-18T21:56:21Z")

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Hi,  
I need to retrieve emails from multiple inboxes form different users. Instead of maintaining pwd for each user, a preferred method would be through impersonation, where this “individual” can access all mailboxes in office 365.  
We use this feature with our CRM solution.  
Any tips how this can be accomplished.  
Thanks

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**Author:** ![aditya.devi](https://avatars.discourse-cdn.com/v4/letter/a/e47774/32.png) [@aditya.devi](https://community.automationedge.com/u/aditya.devi)\
**Post date:** [July 21, 2021, 12:10pm UTC](https://community.automationedge.com/t/retrieving-emails-from-multiple-inboxes-through-impersonation-office-365/2775/2 "2021-07-21T12:10:38Z")

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You can use Microsoft Graph API’s with Advance Rest Client plugin step and Application level permissions for registered app in Azure AD.

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<div class="post-metadata">

**Author:** ![wllmdjngh](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.automationedge.com/wllmdjngh/32/952_2.png) [@wllmdjngh](https://community.automationedge.com/u/wllmdjngh)\
**Post date:** [December 11, 2022, 9:57pm UTC](https://community.automationedge.com/t/retrieving-emails-from-multiple-inboxes-through-impersonation-office-365/2775/3 "2022-12-11T21:57:44Z")

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Hi,  
now with the Office 365 plugins, is it possible to read inbox from a Shared folder? For example: \Shared\inbox?  
And as attachments are now downloaded in a separate plugin, can the same credentials being used in the previous step: Email Message Input.  
The following API permissions are enabled:  
Mail.Read  
Mail.Read.Shared  
Mail.ReadBasic  
Mail.ReadBasic.Shared  
Mail.ReadWrite  
Mail.ReadWrite.Shared  
Mail.Send  
Mail.Send.Shared  
offline\_access  
openid  
User.Read  
User.ReadWrite.All  
User.ReadWrite.All

Thanks for your any input.