The ongoing pandemic has compelled businesses to go hyper-digital and adopt emerging technologies to lead or stay in the race. With business transformation, more and more manual and repetitive tasks can be automated using technologies like Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP) and Robotic Process Automation (RPA), etc. RPA is popular across industries and adopted to enhance business efficiency. There is hardly any business process that is untouched by the implementation of RPA, in shared service operations and call center is one of them.
Read the complete article at Top 8 RPA Use Cases for Work-from-Home Call Center