Conversational AI refers to a defined set of technologies that enable human-like interactions between computers and humans through speech-enabled applications and automated messaging.
By detecting speech and text, deciphering different languages, interpreting intent, and replying in a fashion that mimics human conversation, conversational AI can easily converse like a human. And this has set new standards in the customer engagement market, slashing out all the complicated processes that create lag.
Read the complete article at Breaking Through All the Customer Engagement Myths with Conversational AI
