The fintech industry has seen a drastic change in its service operations due to less employee productivity, increased online fraud, and enhanced risk assessments. And with rising competition in the market, the BFSI industry no longer wants to limit abilities to traditional automation.
Hence, the necessity to adopt conversational technology and AI-powered chatbots to boost efficiency and productivity is on the rise. As per market research, global conversational AI is expected to account for USD 46.29 billion in 2019.
Read the complete article at Conversational AI to Transform the Fintech Industry
