As the business dynamics go roller-coaster in the banking industry, customer expectations are changing at an unprecedented rate.
Even though digital or app-based banking and RPA in financial services have taken over the BFSI industry, the tech-savvy customers want more – they want to progress towards a seamless banking experience on a daily basis with a personalized feel through human touch.
As a result, more banks are attempting to design a conversational strategy in order to provide a tailored customer experience while freeing up personnel to handle more difficult issues.
Read the complete article at The Power Of Chatbots For The Banking Industry
