Hi!
Hi! Noah
It seems you have not installed all the prerequisites software mentioned in the document.
Prerequisites :
- For surface plugin steps, Microsoft Visual C++ version 2015-2019 Redistributable (x64) and Microsoft Visual C++ version 2015-2019 Redistributable (x86) should be installed.
1. This is available at the following URL,
https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-cdownloads
2. Download the following two executables,
x86: vc_redist.x86.exe
x64: vc_redist.x64.exe
Additional Prerequisite for Windows Server OS:
Surface Plugins use some of Windows Media Service DLL’s (ex. mfplat.dll) for image recognition. You need to enable ―Desktop Experience‖ windows feature to get the required DLL’s. Following are the steps to install the required Windows Media Service- DLL’s
1. On the Windows Start menu search for ‗Turn windows features on or off‘
2. Skip the roles screen and directly go to the Feature screen
3. Select “Desktop Experience” under “User Interfaces and Infrastructure”
4. Restart the system.
