Sequential and non sequential workflow

There is 2 sequential workflow assign to agent on same time then which one is execute first?
and if there is 2 workflow one is sequential and another is non sequential then which is executed first and why?

Hi Ankita,

Workflow assignment and Execution are different things.
One workflow can be assigned to multiple agents and multiple workflows can be assigned to single agent.

  1. If two request for two different sequential workflows or non sequential workflows are send to execute on single agent then agent will execute workflow which is having higher priority.
  2. If workflows are having same priority then agent will execute workflow according to first come first serve basis.
1 Like

Hi Ankita,
Its really help me to understand this concept. Thank you.