Unable to send mail using Process Studio

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1

Hi,

I am unable to send the mail using process studio plugins. though I have provided right details as below:
SMTP server : smtp.gmail.com
Port : 465
Username and password

It is showing unable to send mail error.

Please help me in this.

Warm Regards,
Himesh

2

Hi Himesh,

You need to make Gmail account less secure in order to solve this issue;

  • Login to your Gmail account manually on the browser
  • Click on Google Maps icon from your profile (present in left of your profile icon)
  • Click on the Account option
  • Search “Less secure app access” search box
  • Turn ON “Allow less secure apps” option
  • Restart the process-studio and check

Thanks and Regards,
Archana Muley

4 Likes
3

Hi Archana,

I have implemented the changes you suggested, I am able to send the mail now.
Thanks a lot for swift response.

Thanks and regards,
Himesh

4

Hi Archana,

I have the same problem and already tried the solution above.

Can you please advise on what are the next steps/possible solution on my inquiry?

I tried using older version of Java(jdk 8.0.11) as I have read in other community inquiry that most of the problems regarding send mail in Process Studio is java related (newer vsrsions) but to no avail I still encounter the issue.

Thanks in advance for the assistance!

5

I have been trying to Send Mail using Process Studio but I guess the 2 Factor Authentication is stopping it. Any way to avoid this without disabling 2FA?

6

The solution to this is configuring App Passwords from the Google Account and then using that 16 digit password.

7

Log in to your Gmail account through a web browser and enable access through less secure apps . Less secure apps can make your account more vulnerable, Google will automatically turn this setting off if it’s not being used. However, bypass this security setting with a configuration tweak within your Google Email Account .

To do so, first head over to https://accounts.google.com/ → Security → Enable Less Secure Apps

Enabling access for “less secure apps” means that the client/app doesn’t use OAuth 2.0 . OAuth 2.0 is the industry-standard protocol for authorization. When you sign in with OAuth 2.0, you sign in to Google’s system directly. In OAuth 2.0 , you authenticate directly to Gmail with your credentials and authorize an app to do certain things. The third-party app only sees an authorization token provided by Google as proof that you authenticated correctly and agreed to authorize that app.

8

Try this
1)Just Login your gmail account and go to “Manage Your Accounts”
2)Click on Security
3)Enable 2-factor Authentication
4)Click on App-Passwords option below it.
5)Generate a password.
6)In the mail plugin , use this password as the authentication password on the server tab and enter your mail as the authentication user.
7)Choose connection type as SSL