In the aftermath of COVID-19 businesses are struggling to improve their customer experiences as the first point of contact is the hardest hit. From healthcare to banking industries, email, calls, and chats came pouring in as people around the world scrambled for information.
Additionally, contact volume in both public and private sectors spiked due to pandemic complications. This challenging complication of skyrocketing contact volumes and impaired contact center capacity has been grueling for customers to get access to the service or information they needed.
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