“Unable to login process studio with the Tenant User’s username and password”

Problem:

“Unable to login process studio with Tenant User’s username and password”

Solution:

Check whether, from which account you are accessing the Process Studio (Tenant User or Tenant Admin).

If you are accessing it from Tenant User account, Tenant Admin has to assign license from AEUI to that particular Tenant User.

For this,

  1. Login to AE Portal with Tenant Admin Credentials.
  2. Go to Process Studio Tab.
  3. Click on Assign License button.
  4. check the checkbox for that perticular Tenant User.
  5. Click ‘Save’ button.

Refer below image for more understanding:

image

Regards,
AutomationEdge Support
Robotic Process Automation (RPA) || IT Service Desk Automation

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