Desktop license issue?

Self-Help & Learn
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This is one of the case, where Desktop license issue occurs after files gets corrupted on applying Antivirus software

Below are the steps needs to follow if this issue encounters:

AE version: Below 5.3.0
PS version: Below 5.3.0

Changes required on Agent side:

  • Get below jars/ latest jars:

    1. desktop-gui-5.2.0-SNAPSHOT-M4.jar

    2. desktop-gui-5.2.0-SNAPSHOT-RUNNER-M5.jar

  • Backup_proxy_config.exe file from your local
    “process studio\psplugins \DesktopPlugins\desktop-engine\tools” folder or from
    “ae-agent\ psplugins\DesktopPlugins\desktop-engine\tools”

  • Take backup of the desktop-engine folder and .desk file from all the agents
    ae-agent/psplugins/DesktopPlugins folder.

  • Stop the agents and delete all the files and folder from “ae-agent/psplugins/DesktopPlugins”.

  • Login to the Automationedge server with sysadmin credentials.

  • Go to the Plugins tab and search for “DesktopPlugins”

  • Click the Edit button of the DesktopPlugins (Edit option present in the right-hand side)

  • Select the Rollback option and select “desktop-gui-5.2.0-SNAPSHOT-RUNNER-M5.jar” and click on the Update button.

  • After successful updating of the plugins, start the agent.

  • Goto the ae-agent/psplugins/DesktopPlugins folder and check, desktop-gui-5.2.0-SNAPSHOT-RUNNER-M5.jar should be present there.

  • Now paste the desktop-engine folder and .desk file from the agent backup folder into the ae-agent/psplugins/DesktopPlugins folder.

  • Goto the “agent\psplugins\DesktopPlugins\desktop-engine\tools” and paste/replace “backup_proxy_config.exe” into the same location.

  • Test the desktop workflow on the agent.

Changes required on Process-studio side:

  • Take a backup of desktop-engine, desktop-spy folders and .desk file from all the issues affected process-studios, Process-studio/psplugins/DesktopPlugins folder.

  • Delete the folder and files from Process-studio/psplugins/DesktopPlugins folder.

  • Start the process-studio and sync the plugins

  • Goto the process-studio/psplugins/DesktopPlugins folder and check, desktop-gui-5.2.0-SNAPSHOT-RUNNER-M5.jar should be present there.

  • If the file is present, delete desktop-gui-5.2.0-SNAPSHOT-RUNNER-M5.jar and paste the desktop-gui-5.2.0-SNAPSHOT-M4.jar in the same folder.

  • Paste the desktop-engine, desktop-spy folders and .desk file from the backup directory.

  • Start the desktop-spy from the process-studio and check.

  • Goto the “process-studio\psplugins\DesktopPlugins\desktop-engine\tools” and paste/replace “backup_proxy_config.exe” into the same location.

  • Run a desktop workflow on the process-studio and check.

Enjoy the automation with ☞ AutomationEdge!!