Error while creating a DataBase connection

Hi, I’m trying to create a Database connection by clicking directly on the new file>Database connection button and also tried it from a table output but got the same message.

then another window pops up right after clicking “OK” on the first message, saying “General error in diaolog”

I found some people had this kind of issue beause they had JAVA version 9 installed and had to downgrade… since I’m working with jdk 12, I don’t believe that’s still an issue but wanted to bring it up just in case.

Appreciate your help.

Hi acano182,

Kindly check java version compatibility with your AE version.If java version is correct,
Requesting you to reach our support team.Drop a mail to
Someone from our customer service team will review it and respond shortly.

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