Knowledge Article :: "Process taking time to start the execution" or "browser not getting launched"

Problem:

"Issue observed in AE version 5.4.2"

“Process taking time to start the execution (New state to Execution-Started state) on AEUI”

“Web-GUI workflow are not working (browser not getting launched)”

Solution:

  • First try to remove the proxy-configuration file from agent/conf directory and restart the agent. If the agent gets started, then please check the workflow execution by triggering the workflow requests.

  • After removing the proxy-configuration file from agent/conf folder, if you are facing an issue while starting the agent, then you need to remove the system level proxy from that machine.

Please follow below steps to remove the system level proxy:

Run below command to check whether that machine has a proxy or not:

To check the proxy please perform below command:

  • Press Windows+R from your keyboard.
  • Type ‘cmd’ and press OK button
  • Paste 'netsh winhttp show proxy’ command on command prompt.

To remove the proxy please perform below command:

  • Paste ‘netsh winhttp reset proxy’ command on command prompt.

To check whether the proxy removed or not, please run the 'netsh winhttp show proxy’ command again.

Then download the new agent without proxy, start the agent and check.

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