Process Studio - Unable to connect to AutomationEdge


i´m new in this tool!
I registered in the portal and accessed normally, but when trying to access Process Studio I get the errors below:


Log error: 2019-10-11 11:27:54 main ERROR ProcessStudio:9989 - AutomationEdge authentication exception, <!DOCTYPE HTML PUBLIC “-//W3C//DTD HTML 4.01 Transitional//EN”

what i need to do?

Thanks for help!


Could you please let me know below details?
1.Are using proxy on your machine?
2.Which credentials(UAT/DEV/TRIAL) you are using for Process studio login?
3.Please share process_studio.log file.