Problem:
“Agent is not working”
“Error Registering AGENT”
“com.automationedge.aeutil.exception.DuplicateAgentException: Agent with host has already been
registered”
Solution:
Step 1 : Login to the AE server and check if there any agent registered from the same machine(Check
IP,MAC,host_name)
Step 2 : If you found the agent, then delete the agent from AEUI and try to start the new agent.
Step 3 : If still you are facing the same issue then login to the DB of that same server.
Step 4 : Goto Vae database and view the “ae_agent_details” table.
Step 5 : Delete the agent entry of that machine from this table and run the new agent. It will resolve the issue.
Note : Don’t try the steps from 3 to 5 on the PROD/UAT environment.
Regards,
AutomationEdge Support
Robotic Process Automation (RPA) || IT Service Desk Automation
